Frequently asked
Straight answers, including the ones that cost us work.
Grouped by what people actually worry about: what it costs, how long it takes, who owns the accounts afterwards, and what we can honestly promise about Google.
01
Getting started
How do we actually begin?
Send a quote request or call us. We have a 30-minute conversation about what you have and what you need, then you get a written proposal with a fixed scope, a fixed price and a delivery date. Nothing starts until you approve it.
Do I need a website first?
No. A Google Business Profile, social accounts and payment links all work with no website at all — and for a lot of local businesses that combination brings in more work than a site would. If you do need a site later, everything we build connects to it.
I have already started and got stuck. Can you take over?
Yes, and that is most of our work. We audit what exists, keep whatever is worth keeping, and finish the rest. You are not charged twice for work already done.
Do you work with businesses outside the UK?
Yes. We are a UK-registered company working with clients across the UK and Europe. Prices are quoted in euros. Everything is handled remotely, by video call, email and phone.
02
Pricing and billing
Is the price on the site really the price?
Yes. The setup packages are fixed prices for a fixed scope. If your situation genuinely needs more than a package covers, we tell you the number before you commit — we do not start work and then revise it.
What is the difference between a setup package and a care plan?
A setup package is the one-time build — accounts created, verified, configured and handed over. A care plan is optional monthly maintenance afterwards: keeping hours accurate, posting, updating prices and stock, watching that payments still work. You can take a package without a plan.
Why is the add-on cheaper than the Starter package?
Because it is bundled. Adding a service to a package you have already booked reuses the research, artwork and account access we already have, so it costs 55 €. Ordered as a standalone job with no package, a single service starts at 110 €.
When do I pay?
Setup packages are 50 % on approval of the proposal and 50 % on handover. Care plans are paid up front for the period you choose. We accept card, bank transfer and direct debit.
Are there any fees you do not charge me?
Advertising spend and payment-processor fees both go directly to the platform, never through us. We never take a percentage of your ad budget or your transactions.
Can I cancel a care plan?
Yes. Plans do not auto-renew into a longer term without you agreeing to it, and you can cancel before the next period starts. Our Refunds and Cancellation Policy sets out the statutory 14-day right and how it applies to work already delivered.
03
How the work runs
How long does a project take?
Between three and fourteen working days depending on the package, plus whatever verification window Google or a payment provider imposes. Your proposal names a specific date, not a range.
How much of my time will this take?
Roughly two hours in total: a 30-minute kick-off, a short round of approvals, and a handover call. We ask for everything we need in one go rather than drip-feeding requests at you.
Who do I deal with?
One named person, for the whole project, by email or phone. Not a ticket queue and not a different account manager each week.
What do you need from me to start?
Business details as they appear on your registration, opening hours, a logo, photos, and a product or service list if a catalog is in scope. Each service page lists exactly what that service needs.
04
Ownership and access
Who owns the accounts you create?
You do, without exception. Every account is created in your name and primary ownership is transferred to you at handover. If you stop working with us, you keep everything — we have no leverage over your business and we do not want any.
Do you need my passwords?
Where possible, no — we ask to be added as a manager or delegated user instead, which is revocable in one click. Where a platform gives no alternative, credentials are shared through a time-limited encrypted link and changed at handover.
What happens to my data?
We hold what we need to do the work and no more. The Privacy Policy sets out exactly what is collected, why, how long it is kept and how to have it deleted.
05
Results and expectations
Will this get me to the top of Google?
Nobody can promise that, and anyone who does is selling you something. Local ranking depends on proximity, relevance and prominence — proximity is fixed, and prominence builds over months. What we control is that every signal you can influence is set correctly, which is the difference between appearing and not appearing at all.
How will I know if it worked?
Google reports profile views, searches, calls and direction requests. On a Pro Care plan you get those in a one-page monthly summary in plain English. Without a plan, we show you where to find them yourself at handover.
What if I am not happy with the work?
Tell us during the project, not after. Every package includes a revision round before handover. Our Refunds and Cancellation Policy covers your statutory rights, including the 14-day cancellation right.
Next step
Still unsure? That is what the first call is for.
Thirty minutes, no obligation and no slide deck. Worst case you leave knowing exactly what you need — even if it turns out not to be us.